Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day. Please visit our website at www.coramhc.com.
Supervises the activities of subordinate staff. Provides direction and guidance in work assignments. Provides timely coaching and feedback to staff. Ensures work assignments are completed accurately, efficiently and timely. Ensures individual and team benchmarks are achieved.
Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.
